TCS Tracking by Mobile Number: The Complete Guide

Here are details about TCS Tracking by Mobile Number: The Complete Guide.

It is a common scenario: you are expecting a parcel via TCS (Tranzum Courier Service), but you have lost the receipt or the sender didn’t provide the tracking ID. Naturally, you wonder, “Can I track my TCS shipment using just my mobile number?”

TCS Tracking by Mobile Number: The Complete Guide

The short answer is: No, you cannot directly track a shipment on the TCS website using only a mobile number. However, there are specific workarounds and alternative methods to retrieve your tracking information if your mobile number is linked to the shipment. This guide explains how to handle this situation effectively.

The Reality: Mobile Number vs. Consignment Number

The official TCS online tracking system supports both a Consignment Number (CN) and a Reference Number.

• Consignment Number (CN): A unique 10-12 digit code assigned to every parcel (e.g., 1234567890).
• Mobile Number: While your phone number is printed on the label for the rider to call you, it is not indexed in the public tracking database for privacy and security reasons. If it were, anyone with your phone number could see your address and package details.

What to Do If You Lost Your Tracking Number

If you only have your mobile number and need to find your parcel status, you must use the Helpline Method. This is the only way to “track by mobile number.”

Read Als: TCS Tracking – How to Track TCS Courier Packages After Dispatch

Method 1: The Helpline Workaround (Most Reliable)

Since the website won’t accept a phone number, you must speak to a human agent who has access to the internal system.

1. Call the TCS Helpline: Dial 111-123-456 (add your city code if dialing from a landline, e.g., 021-111-123-456).
2. Verify Your Identity: Tell the representative that you are expecting a shipment but do not have the Tracking ID.
3. Provide Details: Give them the Mobile Number and Name associated with the shipment (either shipper or receiver).
4. Retrieve Status: If the details match their internal record, the agent can often provide you with the current status or the lost Consignment Number (CN), which you can then use to track online.

Method 2: TCS SMS Tracking Service

While you cannot track using a mobile number, you can track via your mobile phone if you have the tracking number. This is useful if you don’t have internet access.

• How to use: Open your mobile messaging app.
• The Format: Type your Consignment Number (e.g., 123456789) in the message body.
• Send to: +923332177168 (Note: This number is subject to change; if it does not respond, the Helpline is the best alternative).
• Result: You will receive an automated reply with the last known location of your package.

Method 3: Tracking via E-Commerce Apps (Daraz, etc.)

If your delivery is from an online store like Daraz or a similar platform, your mobile number is the key to your account, not the courier system directly.

1. Open the Store’s App: Log in to the app (e.g., Daraz) using your registered mobile number.
2. Go to “My Orders”: Find the order status section.
3. Find the Shipping Info: Look for the “Track Package” button within the app.
4. Get the CN: The app will display the TCS Tracking Number (often starting with 77... or similar for e-commerce).
5. Track on TCS: Copy that number and paste it into the official TCS Tracking page.

Method 4: Email Tracking

If you cannot call the helpline, you can try emailing TCS customer support.

1. Recipient: customercare@tcs.com.pk or track@tcs.com.pk
2. Subject: Tracking Inquiry – $$Your Name$$
3. Body: Explain that you have lost the tracking number. Provide your Mobile Number, Sender’s Name, Receiver’s Name, and Origin/Destination cities.
4. Wait time: Email responses may take 24-48 hours.

Summary of Tracking Options

Tip: Always ask the sender to share a photo of the receipt immediately after booking. This receipt contains the CN (Tracking ID) located just below the barcode.

Frequently Asked Questions (FAQs)

Q: Can I track my TCS parcel by name?

A: No, tracking by name is not available publicly due to privacy risks. However, if you call the helpline (111-123-456), a representative can search their internal system using your name and phone number to find your shipment.

Q: What is the format of a TCS Tracking Number?

A: A standard TCS tracking number (Consignment Number) is usually a 10 to 12-digit numeric code (e.g., 1234567890). It does not typically contain letters unless it is a special reference number from an international partner.

Q: Why does the TCS tracking page say “Record Not Found”?

A: This usually happens for two reasons:

1. The sender has booked the parcel but the data has not yet been uploaded to the system (wait 2-4 hours).
2. You are entering the wrong number (e.g., entering the reference number instead of the CN).

Q: Does TCS have a mobile app?

A: Yes, TCS has an official mobile app available on the Google Play Store and Apple App Store. You can use it to track shipments, calculate rates, and find nearby express centers. However, you still need the Consignment Number to track parcels within the app.

Q: Can I change my delivery address using my mobile number?

A: You cannot change the address online. You must call the helpline or visit the nearest TCS center. The representative will verify your mobile number to confirm you are the authorized consignee before allowing any changes.